Payment
Which payment methods do you offer?
We currently offer the following payment methods:
Credit Card
PayPal
Apple Pay
Google Pay
BNPL (Klarna)
Please note that the payment methods may differ based on shop locale.
Where can I find my invoice?
You will always receive your invoice in your shipping confirmation e-mail.
Additionally, you can access all your invoices in your customer account.
I placed an order and want to change my payment method
Unfortunately, we are unable to change the payment method on an existing order. However, you can select a different payment method with every new order.
I didn't received a payment confirmation
Please check the spam folder of your inbox in case the payment confirmation got marked as spam.
If you are sure that you haven't received a confirmation from us, please message us at [email protected] so our customer service team can investigate your payment.
I didn't receive an invoice in my parcel
We do not include paper invoices in our parcels for environmental reasons.
You can find your invoice in your shipping confirmation e-mail or in your customer account.