Lavazza Sale25% of all products from Lavazza
⬅ Back to FAQs

Account

General
How do I create an account?

Creating a customer account with roastmarket is quick and easy, comes with plenty of benefits, and is - of course - completely free.


A quick overview of your benefits:


  • Exclusive customer promotions

  • Easy Reorder

  • Convenient overview (incl. status) of your orders

  • Direct cancellation option (for selected payment methods)


In the top right corner of our website you should see fouricons. The first icon represents your account.


Screenshot of account icon

Once you click on it, the following window should open, giving you the option to create a user account. Switch from Log In to Register and fill out all necessary information, then click on Register and continue.



Screenshot of registration page

Head to your e-mail provider and confirm your e-mail address.


Now you're all set! Welcome to the roastmarket community. ☕

What can I do when I forgot my login information?

In the top right corner of our website you should see fouricons. The first icon represents your account.


Screenshot of account icon


Once you click on it, the following window should open. Click on Forgot your password? below the login fields.



Screenshot of password reset

Fill out the e-mail field and click Reset password.


You will receive an e-mail with the instruction to set a new password. Please check your e-mail inbox and spam folder.


If you do not receive an e-mail, please contact our customer service at [email protected]


Screenshot of password reset
How can I change my e-mail address?

If you wish to change your e-mail address, please contact our customer service under [email protected]


We will gladly implement the change for you.

I want to delete my account

Please message our customer service at [email protected] with your deletion request.


If you have multiple accounts, please provide us the e-mail addresses your accounts are associated with.


We will get to your deletion request as soon as possible.